Immobile passengers
Comfort during travel is something everyone deserves
On board our trains and buses, we strive to provide comfort for all passengers. Train sets are equipped with ramp access for the safe and easy boarding of passengers in wheelchairs, and our yellow buses offer free transport for wheelchairs as a standard service.
Passengers with Reduced Mobility on Trains
Vehicles designated for the transport of immobile passengers can be found in the reservation system marked with the wheelchair symbol (see image), located in the Standard class.
For technical reasons, we can only transport passengers in wheelchairs that do not exceed a width of 60 cm and a total weight of 300 kg (including the client). Unfortunately, we are unable to transport electric wheelchairs. Please also note that we have standard express trains which are not low-floor and the space for movement within the train is limited. The trains are not equipped with barrier-free toilets. Additionally, there are no specially designated areas for wheelchair passengers, so passengers will need to transfer to standard seats.
To ensure transport, it is necessary to adhere to the deadlines listed below for the specific departure and arrival stations. Please be aware that if these deadlines are not met, transport may not be possible.
Procedure for Booking Transport for Immobile Passengers on RJ and R Category Services
Procedure for Booking Transport for Immobile Passengers on RJ and R Category Services
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In the stations of Přerov, Studénka, Ostrava-Svinov, Ostrava-Stodolní, Ostrava hl. n., Bohumín, Litoměřice, Lysá nad Labem, Poděbrady, Vyškov, transport is possible using our ramp. Transport must be booked at least 24 hours before the train's departure from the station.
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Transport for immobile passengers to the stations of Vyškov and Suchdol is possible with prior arrangement. This is because there is no guarantee that our train will arrive at a platform with a sufficient height for ramp use. Reservation is therefore required at least 24 hours before travel by email to vozickari@regiojet.cz.
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In the stations of Velký Osek, Stará Boleslav, Všetaty, Mělník, Štětí, Ústí nad Labem–Střekov, Ústí nad Labem západ on the R23 line, there is no possibility for boarding/alighting of immobile passengers.
Use of Our Ramp
Use of External Mobile Platform
In stations where the platform height does not allow the use of our ramp (Hranice na Moravě, Havířov, Brno hl. n., Ostrava hl. n., Břeclav, Česká Třebová, Olomouc, Svinov, Praha hl. n., Pardubice, Bratislava, Košice, Kysak, Nové Mesto nad Váhom, Piešťany, Poprad-Tatry, Považská Bystrica, Púchov, Trenčianská Teplá, Trenčín, Trnava, Vienna Hbf), we arrange an external platform. Therefore, we will contact you by phone to confirm the booking. Please make your reservation at least 24 hours before the departure of the service.
In exceptional cases, changes may occur. We apologize in advance for any inconvenience.
Inability to Transport Immobile Passengers
In the following stations, it is unfortunately not possible to transport immobile passengers as neither our ramps nor external platforms can be used:
Brno-Královo Pole, Brno-Židenice, Nezamyslice, Kojetín, Čadca, Vrútky, Martin, Liptovský Mikuláš, Ružomberok, Štrba, Spišská Nová Ves, Margecany, Bohumín (only RJ lines), Bystřice, Český Těšín, Návsí, Opava, Ostrava hl. n. (only RJ lines), Ostrava-Stodolní, Třinec - centrum, Zábřeh na Moravě, Bratislava-Vinohrady, Budapest, Déli pu, Gyor, Mosonmagyárovár, Vienna Meidling, Čop, Přemyšl, Krakow, Rzeszów, Budapest, Kellenfold
Additionally, at the stations Velký Osek, Stará Boleslav, Všetaty, Mělník, Štětí, Ústí nad Labem–Střekov, Ústí nad Labem západ on the R23 line, there is no possibility for boarding/alighting of immobile passengers.
How to Easily Order the Service
- Reserve your ticket in the ZTP/P fare.
- You can then order the ramp or platform and assistance for boarding/alighting by email at vozickari@regiojet.cz or using the button below.
- If purchasing a ticket at our sales points, the sales representative will order the mobile platform or ramp for you.
- To order a mobile platform or ramp, you can contact our information hotline from 6:00 AM to 11:00 PM at +420 222 222 221.
- It is necessary to follow the specified deadlines when making a reservation.
How the Transportation Process Works
- We will arrange a mobile platform or ramp for safe boarding and alighting - online, by phone, or at a sales point.
- Arrive on time according to the timetable for the departure of your train.
- The staff will prepare the platform to ensure safe and comfortable boarding.
- The onboard staff of RegioJet will assist you during boarding.
- After boarding, the onboard staff will be available to help with seating.
- Similarly, the alighting process will be handled at the destination station.
For more information about station accessibility, visit the websites of Správa Železnic and ŽSR.
Passengers with Reduced Mobility in Buses
Transportation with Personal Assistance
Passengers with limited mobility and orientation are transported on our yellow buses on all routes provided they have their own personal assistant to help with boarding and alighting. The buses are not barrier-free. Please note that the onboard staff does not provide assistance services. Thank you for your understanding.
Free Transport for Wheelchairs
Transportation of wheelchairs is free of charge. Wheelchairs are transported in a folded state in the luggage compartment. Additional conditions for transporting passengers with limited mobility and orientation follow the applicable Terms and Conditions of Carriage.
Additional Useful Information