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## Above-standard service for everyone travelling with RegioJet.
In RegioJet we constantly strive to develop, improve the service on our trains and buses, and do our best for your satisfaction. What matters to us most is that you get to your destination safely, on time, and in a good mood.

Now we **guarantee compensation** for the **fare**, in part or in full, if the circumstances on the railway or road prevent the timely arrival of the yellow bus or train to the final destination. With the special service of **On Time Arrival Guarantee**, unique in Europe, you can be refunded up to 100% of the price of your ticket. 

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## Delay caused or not caused by the carrier?
The amount of the compensation depends on whether the delay was or was not caused by the carrier. **Delays caused by the carrier** are the ones which were brought about e. g. by a technical fault in our vehicles. 

**Delays not caused by the carrier** are all the rest of the delays not caused on the part of RegioJet trains or buses – e. g. extreme weather conditions, roadworks or rail engineering works, **except for delays on international bus routes caused by passport, medical or other control**. In the event of a combination of the two types of delay, the delay which was longer is the one which you will be recompensed for.

The two types of compensation cannot be combined or added-up, the maximum amount of the compensation is 100 % of the fare. Information about whether the delay was or was not caused by the carrier will be provided by the steward(ess) on the train or bus always when announcing the delay, together with the reasons for the delay.


## Types of sevices according to length of the journey

### Additional information
- **The journey time of the service** is the time given in the timetable for the specific service you have travelled with.
- The maximum amount of the compensation is 100 % of the fare.
- If you are travelling **by bus** and the delay has been **announced in advance** before the **departure**, no compensation claim will arise. You can either cancel your ticket free of charge (before the arrival of the delayed bus) or wait for the delayed bus without being entitled to any kind of compensation.
- If you are traveling **by train** and the delay has been announced in advance before the departure, you will **always be entitled to compensation** in the appropriate amount.
- When **purchasing a train ticket**, despite having the information that the train will be delayed, no claim for further compensation or damages will arise (e.g. reimbursement of the connecting transportation ticket of other carriers). Similarly, **when canceling a train ticket** due to a delay, no claim for further compensation or damages will arise.


*The on-time arrival guarantee **only applies** to buses/trains operated by **STUDENT AGENCY k.s.** and **RegioJet a.s.**, **it does not apply** to buses/trains operated by any other carrier (such as SAD Prešov, etc).*

*The on-time arrival guarantee **does not apply** to the Ústecký kraj train service.*

What is the refund process?

When is compensation NOT payable?

Examples of the compensation calculation

### Would you prefer to email us with your question or consult the issues in person?
The answers to your problems cannot be found? Do you need an individual solution to a specific situation? Please send us an email or call +420 222 222 221.


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Discover Europe thanks to RegioJet’s yellow lines. Modern trains and buses with superb on-board services are waiting for you. Book your tickets for the best prices.