In RegioJet we constantly strive to develop, improve the service on our trains and buses, and do our best for your satisfaction. What matters to us most is that you get to your destination safely, on time, and in a good mood.
Now we guarantee compensation for the fare, in part or in full, if the circumstances on the railway or road prevent the timely arrival of the yellow bus or train to the final destination. With the special service of On Time Arrival Guarantee, unique in Europe, you can be refunded up to 100% of the price of your ticket.
In the chart below, find the service you travelled with. The length and type of your delay will determine the percentage of the fare you will be refunded.
We will transfer the given sum to your ticket automatically – you don't have to pay attention to anything, fill in forms, or file claims. And it is up to you whether you collect the compensation in cash at one of our points of sale, or if you will use it for tickets later on.
This is one of the reasons why we strongly recommend you to get our RegioJet Pay, to which the compensation will simply be credited.
The amount of the compensation depends on whether the delay was or was not caused by the carrier. Delays caused by the carrier are the ones which were brought about e. g. by a technical fault in our vehicles.
Delays not caused by the carrier are all the rest of the delays not caused on the part of RegioJet trains or buses – e. g. extreme weather conditions, roadworks or rail engineering works, except for delays on international bus routes caused by passport, medical or other control. In the event of a combination of the two types of delay, the delay which was longer is the one which you will be recompensed for.
The two types of compensation cannot be combined or added-up, the maximum amount of the compensation is 100 % of the fare. Information about whether the delay was or was not caused by the carrier will be provided by the steward(ess) on the train or bus always when announcing the delay, together with the reasons for the delay.
|Delay not caused by the carrier
|Delay caused by the carrier
|31-90 min. 25 % of the fare
|31-60 min. 50 % of the fare
|91 min. and more 100 % of the fare
|61 min. and more 100 % of the fare
The on-time arrival guarantee only applies to buses/trains operated by STUDENT AGENCY k.s. and RegioJet a.s., it does not apply to buses/trains operated by any other carrier (such as SAD Prešov, etc).
The on-time arrival guarantee does not apply to the Ústecký kraj train service.
The answers to your problems cannot be found? Do you need an individual solution to a specific situation? Please send us an email or call +420 222 222 221.