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Contacts

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RegioJet App

Are you flying on business or pleasure? Take a ride in the comfort of our luxury yellow buses to Václav Havel Airport in Prague or one of seven other European airports. RegioJet buses will take you to Austria’s Vienna International Airport, Germany’s Frankfurt, Munich, Berlin, Dresden and Cologne airports, and Hungary's Budapest Airport.

[Onboard the luxurious yellow coaches](https://regiojet.com/services/services-on-board-of-buses) you will receive free hot drinks and can buy a selection of other refreshments. Daily newspapers and magazines make your journey more enjoyable, as does Wi-Fi on all lines, leather reclining seats with seat belts, and of course an on-board toilet. During the journey you can watch a movie, listen to music, or play electronic games, all thanks to the interactive touchscreens with an entertainment portal built into every seat.


Airport transfers

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If you are going to explore Europe, **autumn is the perfect time of year for it**. The holiday season is over, so there are no tourists, crowded streets, sweltering heat or high prices. Many cities have a wonderful atmosphere in autumn, which encourages you to take long walks through the streets and admire the sights during the day. In the evening, when it gets cold, you can warm up in a cafe.

Choose your favourite city and **go discover the beauties of Europe by train or by bus with us**. 


Exhibitions, festivals and cultural events right in the historic centre of the city.

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The former seat of Polish kings. A city with a rich history and many interesting attractions.

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Legendary gastronomy in cosy restaurants and a breath-taking views from the banks of the Danube.

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Fairy-tale castles, magical evening atmosphere and unique folklore in the streets.

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Unique Bavarian architecture, friendly atmosphere and lots of great beer.

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Exhibitions and museums, cafes, great music festivals and bars.

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A city from a fairy tale, that’s Zurich. The chocolate-scented streets attract you to take long walks, and in the immediate vicinity you can also find mountains, pastures, a large lake and a river. Zurich simply has everything you could want from your trip to Switzerland.

Go on a trip to **[Zurich with us](https://regiojet.com/?tariffs=REGULAR&fromLocationId=10202003&fromLocationType=CITY&toLocationId=10202067&toLocationType=CITY)**.

Discover all the autumn colours of Europe

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**From 3 June 2022, you can travel regularly by yellow buses between Prague and Munich.** Whether you travel regularly for work or are thinking of going on a trip to this beautiful German city, a RegioJet bus is the right choice for you! **The buses will go there and back twice a day at great times.** 

You can take the morning connection at 9:30am from Prague, in which case you'll be in Munich by 2pm, or the afternoon connection at 4:30pm from Prague, in which case you'll be in Munich by 9pm. Buses will also go back from Munich at the same time. Below we show you what you can see in Munich in just a few hours. 



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Shopping, BMW, football and great beer. That's how Munich could be described in a nutshell. **There's something for everyone in Germany's third-largest city.** Take a stroll along Marienplatz, catch a football match at the Allianz Arena or discover the history of the BMW brand at the museum of the same name. The city's famous landmark is the Olympic Park, built in 1972 as the venue for the Summer Olympics. The Olympic Tower or the Olympic Hall are sure to impress. It also hosts various exhibitions and concerts. At the end of the day, you can enjoy a delicious Bavarian beer.


**One of the city's largest public parks** is located in Munich, Bavaria, and it is called the English Garden. The name refers to the English garden standard. In addition to greenery, you will find there a **Japanese teahouse, a Chinese tower or a field meadow** where sunbathing without clothes is allowed. You can also surf on one of the artificial streams that run through the garden.

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Car lovers should definitely visit the BMW Welt. The unique museum of automotive history, innovation and driving pleasure offers **an overview of the brand from its origins to the present day**. In addition to the permanent exhibition, you'll find themed exhibitions such as Lego 3D models and Italian Tempo, where real gems are on display.

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The largest football stadium in Munich and the home stadium of Bayern Munich has over seventy thousand seats. **One of the most modern arenas has over two thousand illuminated "cushions" on the outside, which can turn red, blue or any other colour depending on which club is playing in the arena.**

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Free coffee and chocolate during the ride

Headphones for rent, built-in screens in every seat

Where we go

Direct bus line Prague - Munich

Services

Cooperation with other carriers

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## Integration model
RegioJet offers its REST API to partners where they can call search and booking endpoints. Business model of cooperation is based on commission fee. The following tutorial shows how to integrate your system to us.

## API Documentation
- All API endpoints are described with examples in swagger 2.0 notation.
- Swagger: https://app.swaggerhub.com/apis/regiojet/affiliate/1.1.0
- The documentation describes all system functionally however you need to use only small subset specified below.
- [RegioJet logo manual](https://brn-web-strapi.sa.cz/uploads/brand_manual_regiojet_9d3d404167.pdf) (.pdf)

## Booking API
The integration process is simple and consists from 8 main steps:

1.  Load constants GET /consts/tariffs, /consts/seatClasses, /consts/tariffs, /consts/locations, /consts/translations/{language}.
2.  Call GET /routes/search simple to search routes only.
3.  Call GET /routes/{routeId}/simple that returns detail of the route, especially part of route and seatClass.
4.  Call POST /routes/{routeId}/freeSeats. You need routeId and part of route from step 2 and 3; returns selectedSeats.
5.  Call POST /routes/{routeId}/passengesData. You need routeId and seatClass from step 2 and 3; returns mandatory data to make reservation.
6.  Create new ticket for new account as affiliate partner with POST /tickets/create/affiliate.
7.  Confirm payment PUT /payments/{ticketId}/pay.
8.  Print ticket GET /tickets/{ticketId}. You need a GET /users/authenticate endpoint to obtain an accountCode, an essential part of the ticket.
9.  The cancelation endpoint is optional. Average response of search API is around 100–300ms.

## The booking schema below describes whole process

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## Communication
Join us at studentagencygroup.slack.com and be in touch with our API team.

### How to start
1. Review our API documentation.
2. Contact us at partners@regiojet.cz.
3. Receive access to QA environment and Slack.
4. Agree on contract.
5. Integrate and Test.
6. Get production access and go live.

Whole integration process takes from 3–4 weeks in average.

### API landscape
Development and testing environments are available at:

- QA https://dpl-qa-ybus-privapi.sa.cz/affiliate/

### API status
Realtime monitoring and maintenance status is available online. Subscribe at http://status.regiojet.com.

### Ready to test
You've successfully integrated our API and it's time to test it!

Please try following testing scenarios on QA environment and then send us accountCodes or tickedIDs (of created tickets during testing) and we will check them.

When you create all tickets mentioned above send them to us and we will check them in our system. After successful checking there will be one last thing to try – ticket cancellation. You will have to cancel four tickets (two domestic and two international), we will then check them on our side again. If no problems arise you have successfully pass our tests.

About us

Affiliate

Technical guide for API integration

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## Choose a form of cooperation that is tailored precisely to your needs

### 1) Affiliate partnerships
- after registering and signing the contract, you will join our Affiliate Program and start making money
- integrate our connections on your website, or get it going with Booking API
- all you need is a website
- [technical guide for API integration](/about-us/affiliate/api)

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### 2) Commission sales
- by signing the contract, you will become a contractual partner who sells RegioJet tickets independantly
- by using a simple online sales system, to which you will have access, the client will be able to purchase tickets for all the yellow bus and train lines with your help
- the average time it takes for a ticket sale is 2 minutes
- you will only need is a PC with Internet access and, more importantly, a desire to expand your portfolio of services

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## What will you obtain as RegioJet partner?
- an adequate commission with the possibility of increasing it
- a stable partner and the possibility to sell tickets for all RegioJet train and bus lines to more than 90 European destinations
- comprehensive telephone and e-mail support
- the possibility for individual training
- promotional materials in both electronic and printed form

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## We are already working together with success

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The **Departure Guarantee** is a complementary service for **RegioJet buses and trains**. It pays all yellow line passengers heading to one of Europe’s airports. You are guaranteed **a refund of the cost of a missed air ticket** if there is a delay in a connection. Paying just an extra **€ 4** per person is worth it. After all, the missed air ticket is much more expensive.

## It's simple
The Departure Guarantee service is [available online](/en/login) when booking a ticket or directly at the [point of sale](/en/contacts-about) when buying a ticket. You can decide to do it up to 24 hours before you leave for the bus or train connection. It is easy to order it for your already purchased ticket.

## When it looks like a delay
Our goal is to **get you to your flight on time**. We will do our utmost to do so, including **providing alternative transport**. If you still do not get your flight, we will refund you the **full amount for the missed flight, including airport charges**. When you rebook your ticket, you will get paid the difference between the price of the new and the original air ticket.

## RegioJet buses and trains go to European airports every day
We will take you to all major international airports comfortably, safely and with superior service.

## Please do not forget
We provide the **Departure Guarantee** service only if the **minimum** time is kept. When planning your timetable, therefore, think about a long enough time between the arrival of the RegioJet connection according to the timetable and the departure time of the aircraft. If this condition is not met, the **Guarantee** does not apply.

- min. 2,5 hours - flights to the Schengen area
- min. 3,5 hours - outside the Schengen area



What documents should I provide as a confirmation that my aircraft flew?

Will you return my money for the ordered Departure Guarantee if I cancel the RegioJet ticket?

When can I not order the service?


My journey includes a transfer; can I order the Guarantee all the way?


Which RegioJet lines does the Departure Guarantee service cover?

## We will be pleased to answer your questions
Send us an email or call +420 222 222 221. We are here for you at our customer service.

Departure guarantee

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Traveling to Austria is currently without any requirements.

It is mandatory in public transport in Vienna to cover mouth and nose with protective equipment (eg respirator FFP2 / KN 95).






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Traveling to Italia is currently without any requirements.

It is recommended in public transport in Italia to cover mouth and nose with protective equipment (eg respirator FFP2 / KN 95).



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Traveling to France is currently without any requirements.

It is recommended in public transport in France to cover mouth and nose with protective equipment (eg respirator FFP2 / KN 95).


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Traveling to Germany is currently without any requirements.




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Traveling to Netherlands is without any requirements. 

It is recommended in public transport in Netherlands to cover mouth and nose with protective equipment (eg respirator FFP2 / KN 95).

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Traveling to Switzerland is without any requirements.




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Traveling to Hungary is currently without any requirements.

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Traveling to Poland is currently without any requirements.

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Traveling to Belgium is currently without any requirements.




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Traveling to Slovakia is currently without any requirements.





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Traveling to Great Britain is currently without any requirements.











Entry requirements for each European country

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Timetables temporarily unavailable

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## What is the Klima Ticket?
The KlimaTicket is **an Austrian statutory discount that can be used with certain train carriers in Austria**. It is also **valid on public transport services**. KlimaTicket allows you to use all scheduled services on different carriers throughout Austria. From October 26 2021, the **Klima Ticket can be used for travels with RegioJet throughout Austria** and up to the first stop across the border. That means you can travel from Austria to Breclav in the Czech Republic and Hegyeshalom in Hungary. **Travelling around Austria has never been easier!** The KlimaTicket can be purchased by anyone and is not limited to Austrian residents.

## On which RegioJet routes can you use the KlimaTicket?



To travel on RegioJet trains using the Klima Ticket, you will need a seat reservation. Without a seat reservation, you can only travel in a Low cost or Astra carriage (without service charge) an only if there is a seat available. You can book a seat reservation ticket on the web, using the [reservation system](/?en).

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The KlimaTicket is a plastic card valid for one year. You can buy it at the (distribution partner) [sale points](https://www.klimaticket.at/en/) or [online](https://shop.klimaticket.at/en/ticket). To obtain the card, you need to fill in a form and the card will be sent to you within 30 days. In the meantime, you will receive a provisional confirmation. You can also fill in the form at a RegioJet branch in Vienna from 1 January 2022.

How much does the Klima Ticket cost?

Travelling by RegioJet train with a Klima Ticket

Our tickets

Klima Ticket

Types of tickets on trains and buses

You can set your cookie preferences using our [Cookie Preference Center](cookiesModal).

 

## Our cookie policy
By visiting the website of RegioJet a.s., you will receive one file (or possibly more) on your computer (“cookie”) that is used, in particular, to increase your comfort and optimise the provision of our services.

## What are cookies?
Cookies are small text files containing the minimum information (letters and numbers) saved in your computer upon visiting a particular website. These files allow the website to recognise the web browser or device you are using, among other things.

## How does RegioJet a.s. use cookies?
Cookies at the website of RegioJet a.s. are set by us or third parties (entitles under contract with us). There are session files and permanent files. Session cookies are cookies that are deleted upon the end of the session; permanent cookies are saved permanently as long as they are valid (no more than two years), or deleted by the user. These files allow our company to detect repeated visits by you on our website.

## Classification of types of cookies on the RegioJet website

- **Mandatory cookies**:
These cookies enable the fundamental functions of the website, e.g. login and completion of orders. These cookies do not collect personal information for marketing purposes and cannot be blocked.

- **Performance cookies**:
These cookies help track website traffic and its sources, which helps us optimise the performance of the website. We can learn which pages are the most favourite or not liked at all, or see how visitors behave in using our website. All information collected by cookies is anonymous and summarised. If you block cookies, we will not know when you visited our website.

- **Targeting cookies**:
These cookies can be used to keep records on certain user behaviour or your preferences, so that the content offered better corresponds to your interests and relevant ads are shown on other websites. These cookies can be set through our websites or by our advertising partners. While they do not store personal information directly, they utilise the unique identification of your browser and device. If you block these cookies, the ads offered will not correspond to your interests.

- **Functionality cookies**:
These cookies ensure more advanced functionalities of websites. They do not collect information which would help determine the identity of users.

## Blocking and removal of cookies
If you want to block or remove all cookies, you can do so via your browser. You can set your preferences regarding cookies through our Cookie Preference Center tool. For the sake of your user comfort, we recommend that you enable cookies with regard to the use of our company’s website.

Should you require more information on our use of cookies, do not hesitate to contact us at: [marketing@studentagency.cz](mailto:marketing@studentagency.cz)

Cookie Policy

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Operational news

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**Group reservations are made from a minimum of 10 persons and above.** If the group of passengers has **over 25 members**, the train can stop not only at usual RegioJet stops, but also at one of over 150 special stops. No operational reasons shall prevent the stop. The special stop has to be ordered min. 10 days before planned departure. **The fee is 1000 CZK**.

## Order
The order of a train ticket for a big group or the whole wagon/car should be made by sending an e-mail to skupiny@regiojet.cz. To finalize it successfully, it needs to be stated if the journey is:
- one-way or return, 

and you also have to note:
- date, 
- time, 
- number of people,
- required class (Low cost, Standard, Relax, Business on RJ category trains and Low cost (2nd Class), Standard (2nd Class), Business (1st Class) on R category trains),
- first name and surname, contact e-mail, and phone of the ordering party.

Send an e-mail with all the above information, and we will contact you as soon as possible.



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## Additional information

Operational news

Delays